Managed service providers rely on accurate insights into customer environments to create proposals, resolve issues, and efficiently manage programs. Complex environments, disparate systems, and manual approaches often result in inflated costs, dissatisfied customers, and lost opportunities.
ReadyWorks enhances field service management by:
- Connecting to and aggregating data from all relevant customer systems to provide a real-time, comprehensive view of the customer’s environment, allowing providers to build competitive, accurate proposals.
- Using the data to provide actionable insights through charts and graphs, to address issues proactively.
- Providing templates that can be used to build automated workflows to manage repetitive tasks such as communications, scheduling, task assignment, and more, triggered by pre-defined dates, events, and system data changes.
- Delivering reports that can be shared with the customer team to track progress.
