Frequently Asked Questions

Streamline the running of any data-driven program with ReadyWorks. You benefit from an AI-powered SaaS platform that integrates disparate systems, uses your business data to deliver clear, actionable intelligence, and triggers automated workflows to rapidly orchestrate the change you want to see using your systems.  Visit our Solutions Showcase to see how ReadyWorks simplifies any cross-functional business program, including multi-environment data center migrations, employee onboarding and offboarding to maintain security and a high-performing workforce, digital experience monitoring, cost management, and more. Contact us to discuss your unique challenges and see how ReadyWorks can help you achieve your business goals.

ReadyWorks comes pre-populated with a variety of dashboards to assist programs including windows upgrades and data center migrations. You can easily create new dashboards to deliver intelligence on any program through the ReadyWorks interface

Dashboard customization is simplified using ReadyWorks. Select or deselect from a variety of pre-built dashboards and easily customize them, or create new charts tailored to the needs of your program through the ReadyWorks interface.

ReadyWorks allows you to upload attachments or link to document repositories and associate those documents to assets, project waves, or tasks.

You can easily replace an attachment without having to update existing associations of the attachment within ReadyWorks. Just replace the file and all existing links will remain in place.

ReadyWorks comes equipped with numerous reports for a variety of solutions, for example to show project readiness, asset dependencies, application package status or migration wave progress.

ReadyWorks reports are developed and maintained by ReadyWorks support. We typically work with our customers to create reports based on their specific requirements.

New ReadyWorks reports are typically created in a couple of days depending on their complexity.

ReadyWorks enables the project team to send users or department heads a link to access the ReadyWorks self-service portal where they can verify their unique data, requirements, confirm access, schedule events and more. Self-service deployment is also available when ReadyWorks is integrated with a deployment platform such as SCCM or 1E WSS.

Workflow tasks can be assigned to ReadyWorks users for completion. Once a task is assigned to a user, ReadyWorks will send an email notification.

The ReadyWorks Workflow Import module enables you to import new waves and tasks.

The ReadyWorks Workflow Import module can be used to update existing waves and tasks in bulk.

Using ReadyWorks you can export data from tables and reports to a CSV file.

You can change which columns (in tables and reports) are viewable through the ReadyWorks user interface or once the data is exported to a CSV file.

ReadyWorks user roles include

• Administrators who can define assets, import data, create users, and monitor the system.
• Regular Users who create and run the project workflow in ReadyWorks.
• Workflow Users who can view project data and update assigned tasks.
• Read Only Users who can view project data and reports.

ReadyWorks records all user activity including additions, updates, deletions, and links to the Event Log. Administrators can view all user activity.

ReadyWorks can manage and automate email communications to user groups across the business on dates pre-defined by you. For example, they could be scheduled to go out on T-minus 20, 10, and 5 days, aligned with key dates within the project. Easily tailor user communications and self-service requirements using ReadyWorks templates.

The self-service portal allows your team to share relevant information from ReadyWorks about a project with relevant users within the business. For example, those users could see which machine(s) are associated with them and what applications will be installed on each machine during a migration.

Yes, ReadyWorks has a bootstrapped framework that supports an adaptive webpage designed to fit any screen size. The user experience is more like an App rather than a webpage for use on a mobile device.

By conforming to the latest HTML5 standards, ReadyWorks is supported on all major desktop and mobile browsers, including Google Chrome, Firefox, Safari, and Internet Explorer 7 or newer. By conforming to the latest HTML5 standards, ReadyWorks is supported on all major desktop and mobile browsers, including Google Chrome, Firefox, Safari, and Internet Explorer 7 or newer.

ReadyWorks can be installed on-premises or hosted in a public or private cloud. We can also host in our cloud as part of a SaaS (Software-as-a-Service) offering. This decision is typically driven by many factors, such as security requirements to keep data in-house, or infrastructure considerations.

• Smaller instances can run the web and database server roles on the same virtual server with a minimum of 16GB of memory, 4 cores and 300GB of disk space.
• For larger instances, it is recommended to run the web and database roles on separate virtual servers and increase the amount of memory and cores.
• Detailed installation requirements can be found in the Getting Started section.

ReadyWorks imports data from your systems, including Microsoft AD, your systems management platform, CMDB or HR database (e.g. PeopleSoft), purchasing systems, monitoring or sensor systems, or any other system with an exposed API or the capability to export data to a CSV file.

ReadyWorks continues to extract an inventory of installed application from your systems management platform throughout the project. This process organizes and cleans application data of any security updates, service packs, or drivers, and provides a complete list of applications currently deployed across the estate. Additional filters can be added to further clarify the application inventory. From there, your project team can manage applications across their lifecycle and rationalize groups of application versions or similar products to a single deployed version (e.g. multiple versions of Adobe Reader) while working toward the target operating model.

ReadyWorks can be deployed to assist with a wide variety of business challenges, see some examples at our Solutions Showcase.

ReadyWorks integrates with your deployment platforms (such as SCCM, 1E WSS) to access their capabilities and automate deployment triggered by a time or event, defined within the workflow process. ReadyWorks can trigger automated workflows and tasks across the program, using triggers pre-defined by your team.

ReadyWorks has a continuous release cycle with updates available monthly.

ReadyWorks is available in various subscription licensing models to accommodate all enterprises. ReadyWorks is priced by the number of primary assets managed.

Existing Customers: Contact your account/sales representative.

New customers: Contact our Sales department for more information.

The cost of ReadyWorks is dependent on the type of license, size of your organization, and the scope of your project. All ReadyWorks licenses come with consulting services allowing us to tailor our software to your specific requirements and ensure the program is a success. Ask your sales representative for more detailed pricing.

ReadyWorks can be accessed from an Internet browser. By conforming to the latest HTML5 standards, ReadyWorks is supported on all major desktop and mobile browsers, including Chrome, FireFox, Safari, Internet Explorer, and Opera.

ReadyWorks can be installed on-premises within your network or we can host the ReadyWorks instance as part of a Software-as-a-Service (SaaS) offering. This decision is typically driven by many factors, such as security requirements to keep data in-house, and/or infrastructure considerations.

As with most web applications, a web and database server will be required to host ReadyWorks onsite. For additional information about the on-premises environment, please visit the Getting Started section.

ReadyWorks supports Single Sign-On (SSO) using Active Directory or other service provider’s identify management system so your users won't have to keep track of multiple password credentials.

The ReadyWorks framework elements consist of asset definition, data import, reporting and workflow, and can take 1-2 weeks to implement.

Once your ReadyWorks instance is up and running, the first step is to setup and configure the project framework. A project framework typically consists of the following elements and can take 1-2 weeks to implement:

• Asset Definition (1-3 days)
  • Define a list of assets and their properties that you want to manage
• Data Import (1-2 days)
  • Import the asset data and relationships
• Reporting (2-3 days)
  • Dashboard - Define and customize dashboard charts
  • Asset - Define and customize asset reports
• Workflows (1-3 days)
  • Define and customize Workflow templates

Many of our customers deploy ReadyWorks to solve one business problem, but quickly identify other projects that will benefit from its capabilities and flexibility. In addition, the dataset collected and managed over the course of the project is the most accurate it will ever be, and customers do not want to start over from scratch on the next project.

In the past, these types of projects were typically run using multiple spreadsheets. ReadyWorks is a powerful and flexible platform that aggregates and cleans the disparate data held across all your tools and systems into a single management platform removing the need, and errors created by manual spreadsheet wrangling and providing clear intelligence and command-and-control from a single, centralized location.