CUSTOMER OVERVIEW:
Client: Tradeweb
Revenue: $1B
Industry: Financial Services
Employees: 1,200
Solution: Infrastructure management
Challenge: International financial technology company, Tradeweb, averages a daily volume of transactions of around $725 billion. To support this, it’s vital that systems across the organization work in harmony.
With complex infrastructures that had grown organically over time the company wanted a single intuitive platform that would integrate with and holistically manage the infrastructure – including Microsoft tools such as Desktop Analytics - providing extensive asset and systems management capabilities and the ability to execute IT programs end-to-end.
While evaluating ITSM platforms, project management suites and asset management tools, Tradeweb found none could deliver the holistic management capabilities they required, and so turned to ReadyWorks.
"Prior to ReadyWorks we did not have one definitive system of record for our IT infrastructure. We needed a platform that could integrate with our existing tools, provide deep asset and system management capabilities, and execute IT programs.”
Solution: ReadyWorks integrated the data and capabilities of Tradeweb’s existing systems, getting them to work in unison for the delivery of new services, to assist the team with both day-to-day management, and complex migrations.
With ReadyWorks, Tradeweb could access a super dashboard that:
- Acted as a single, definitive system of record for infrastructure management.
- Ensured they could maintain endpoint compliance.
- Enhanced operational efficiency.
- Maximized uptime of critical systems.
- Aggregated data for business planning and budgeting.
ReadyWorks delivered this through:
- System Integration: ReadyWorks connected to Tradeweb’s existing systems, to access their data and unique capabilities.
- Data Intelligence: Leveraging ReadyWorks data intelligence, Tradeweb implemented initiatives, including:
- Tech Currency: Using aggregated hardware, lease, and performance data, to identify the systems to be replaced each year and determine the budget required.
- Endpoint Compliance: Through ongoing analysis of the endpoint environment, the team can ensure all applications and system patches are up to date.
- Orchestration & Automation: Tradeweb has used ReadyWorks to automate programs including:
- AD Group Validation: The regular polling of AD group owners to confirm current user access requirements.
- Windows Upgrade: Execution of a firm-wide migration to Windows 10.
- Desktop Analytics: Using ReadyWorks, Desktop Analytics and SCCM to populate Windows servicing
“ReadyWorks provides the functionality we need to deliver IT programs more efficiently, including infrastructure upgrades and endpoint management. ReadyWorks also gives us the ability to ensure compliance with the latest application updates and system patches.”
