CUSTOMER OVERVIEW:
Client: Regeneron
Revenue: $8.5B
Industry: Healthcare & Pharmaceuticals
Employees: 8,100
Solution: Windows Lifecycle Management
Challenge: With a Windows 10 migration project already underway (4,500 systems) for global biotechnology leader, Regeneron, a reorganization increased the number of deployment methods from 3 to 80, and then to 120 when employees were forced to work remotely due to the pandemic. With each device migration requiring multiple steps, the team was faced with new layers of complexity and risk, as well as a decision on whether to use contractors, or automation. Regeneron turned to ReadyWorks.
Solution: Using ReadyWorks, the project team had access to a centralized command and control system that allowed them to organize and execute program logistics using automation and enable a great experience for end users.
Regeneron was able to:
- Cut costs by 50% and eliminate 2,000 hours of manual effort.
- Reduce security and compliance exposure.
- Gain an accurate application and device inventory.
- Fully automate the Windows update process.
ReadyWorks enabled this through:
- System Integration: ReadyWorks connected to the company’s core infrastructure systems via a robust Rest API. Connections were created to Active Directory (AD) – both on prem and Azure, Microsoft Intune, Druva, and Jamf, as well as inbound/outbound to Microsoft System Center Configuration Manager (SCCM) and ServiceNow.
- Data Intelligence: With data aggregated and cleaned in a central super dashboard, the team could plan the migration by identifying waves and wave groups, and populate waves based on location, department, and other factors.
- Orchestration & Automation: ReadyWorks central command and control was used to automate the scheduling and upgrading of all devices across the enterprise, supporting all deployment methods, which took into consideration variables such as letting users schedule time with a service engineer, or a date and location to pick up their device. Once scheduled, ReadyWorks used dates and events to trigger automated communications to end users and the project team. The team had instant access to program reports to share with stakeholders and for audit trails. The company subsequently selected ReadyWorks to handle their lab migrations.
“ReadyWorks was a game-changer for us. We simply wouldn’t have been able to complete the migration in a timely fashion without them. The ReadyWorks platform paid for itself by offsetting the time and labor costs we would have faced while helping us reduce our compliance risks.”
